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April 2, 2026 at 1:33 pm #16525Carolyn BestMember
Hello HRA Colleagues,
I’m excited to share a leadership opportunity in Program Operations at the Patient-Centered Outcomes Research Institute (PCORI).
The Program Operations division is one of four major divisions within PCORI’s Patient-Centered Research Programs (PCRP) >200-member department, which is responsible for advancing PCORI’s mission through research and research-related funding. The Program Operations division, which comprises five staffing units of approximately 70 employees and contractors, enables the success of PCORI funding initiatives by providing leadership, expertise, collaboration, facilitation, management, and support across the full award process lifecycle, spurring innovation and optimization and accelerating progress toward achieving PCORI’s overarching mission for health. The Office of the Chief, Program Operations (OCPO) serves as the central hub of the Program Operations division, coordinating across the workforce and the full complement of business operations and facilitating communication within and outside of the division.
The Director, OCPO (“Director”), drives the overarching business operations for the Program Operations division, ensuring execution, coordination, and alignment to strategic objectives. In this “Chief of Staff”-like leadership role, the Director works closely with the Chief Officer, Program Operations (“Chief”) to provide leadership for key division and unit management activities, planning, and execution, including cross-divisional operations across the PCRP department and, in some cases, cross-department activities across PCORI as a whole. The Director serves as a key member of the Program Operations leadership team, enabling attention and resources to priority matters, and supports and advances strategic division goals in partnership with the Chief, providing critical thought-partnership and counsel. Importantly, aligned with “Chief of Staff”-like responsibilities, the Director will possess exceptional skills in relationship-building across multiple, diverse stakeholders and exercising influence, credibility, and diplomacy; be able to process and clearly translate complex data into actionable perspectives that facilitate chief decision-making; be experienced in navigating a frequently changing environment with adaptability and resilience; and demonstrate strong capabilities in effectively and regularly transitioning between strategic thinking and tactical execution, including project management as needed.
Additional position details and application access are available at Current Openings | Recruitment.
Best regards,
Carolyn Best
Chief Officer, Program Operations, PCORI
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